We accept returns on Hanger Frames and Blank Canvases for first time customers within 30 days from purchase. Product must be in original condition. Customer is responsible for return shipping. You can package your order back in its original shipping box or you can find a new one. Please email us to let us know you are sending us a return. We will email you our return address with additional instructions. Once we receive your return, we will process your refund (except for any return shipping costs) within 7 business days.